Last Updated: April 30, 2026
Need help with the MindSaarthi app? We're here for you. Most questions can be answered by email within 24 hours during business days.
Open the Experts tab, choose a psychologist that matches your needs, select an available slot, and complete the payment to confirm your booking.
At the scheduled time, open your appointment in the Appointments tab and tap "Join Session" to start the video or voice call with your expert.
If a payment is deducted but the booking is not confirmed, email us at contact@mindsaarthi.com with your transaction ID and registered phone number. We will resolve the issue within 1–2 business days.
Cancellations and rescheduling are subject to our policy. Please contact us by email and we will assist you based on the timing of your request.
Email us with your registered phone number and we will help you regain access to your account.
Go to the Payments tab, find the relevant transaction, and tap the download icon to save the invoice PDF to your device.
Please email us with your device model, operating system version, and a brief description of the issue. Screenshots help us resolve issues faster.
| Type of Issue | Typical Response Time |
|---|---|
| General questions | Within 24 hours (business days) |
| Payment or refund issues | 1–2 business days |
| Account access issues | Within 24 hours (business days) |
| Technical bugs | 1–3 business days |
Our support team is available Monday to Saturday, 10:00 AM to 7:00 PM IST. Emails sent outside business hours will be responded to on the next working day.
Your conversations with experts are private and confidential. For details on how we collect, use, and protect your data, please read our Privacy Policy.
You can request deletion of your account at any time. Please refer to our Delete Account page for the process.
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